Refund Policy

Last updated: 2026

1. Overview

ATLAS DIGITAL SYSTEMS, LLC (“Atlas”) offers a range of products and services, including SaaS subscriptions, digital products, professional services and custom software development. Refund eligibility depends on the type of product, the timing of the request and the circumstances involved. This Policy explains the general rules that apply; specific terms in your order or agreement may add to (but not reduce) these protections.

2. SaaS Subscriptions

SaaS subscriptions are billed in advance on a recurring basis. Subscriptions can be cancelled at any time, and cancellation takes effect at the end of the current billing period. We generally do not issue refunds for the unused portion of an active billing period unless required by applicable law or unless a separate agreement provides otherwise.

3. Digital Products

Digital products — including downloadable software, templates, configurations, datasets, documentation and licences — are generally non-refundable once they have been delivered and made accessible to you. Exceptions may apply in the following circumstances:

• Duplicate charges: where the same product is charged more than once.
• Billing errors: where an incorrect amount or incorrect product is charged.
• Technical failures: where a technical failure on our side prevents the product from being delivered or made accessible.

4. Professional Services

Refunds for professional services, including implementation, integration, advisory and managed services, are governed by the applicable statement of work or services agreement. Where work has been performed in good faith, fees for completed milestones are typically non-refundable.

5. Custom Software Projects

Refunds for custom software development projects are governed by the applicable development agreement. Milestone-based fees for accepted deliverables are typically non-refundable. For milestones that have not been accepted or work that has not been performed, refund eligibility will be determined under the agreement.

6. Duplicate Charges

If you believe you have been charged more than once for the same product, please contact our billing team with the relevant order identifiers. We will investigate and, where a duplicate is confirmed, refund the duplicate charge.

7. Billing Errors

If you are charged an incorrect amount or charged for a product you did not order, please notify our billing team promptly. Verified billing errors will be corrected, and any overcharge will be refunded to the original payment method where possible.

8. Technical Failures

If a technical failure on our side prevents a digital product from being delivered or accessed, please contact our support team. We will either re-deliver the product, provide equivalent access, or issue a refund where delivery is not possible within a reasonable time.

9. Refund Request Process

To request a refund, please:

1. Email our billing team at billing@atlasdigitalsystems.co with the subject line “Refund Request.”
2. Include your order identifier, account email and a brief description of the reason for the request.
3. Provide any supporting documentation that may help us evaluate the request, such as receipts or correspondence.

Our team will review your request and respond with a decision within a reasonable period.

10. Processing Timeframe

Approved refunds are typically processed within five to ten business days. The time it takes for a refund to appear on your statement depends on your bank or payment processor and may take longer. Refunds are issued to the original payment method where possible.

11. Chargebacks

We encourage you to contact our billing team before initiating a chargeback. Most issues can be resolved quickly through direct contact. Initiating a chargeback does not guarantee a refund and may result in the suspension of access to the Service pending review.

12. Legal Rights

This Policy does not affect any statutory rights you may have under applicable consumer protection law. Some jurisdictions provide additional rights to refunds in specific circumstances.

13. Changes

We may update this Refund Policy from time to time. If we make material changes, we will provide notice through the Service or by other reasonable means.

14. Contact

If you have questions about this Refund Policy or a specific refund request, please contact our billing team at billing@atlasdigitalsystems.co or by phone at +1 302-595-5455 (Voice & SMS).