Delivery Policy

Last updated: 2026

1. Overview

ATLAS DIGITAL SYSTEMS, LLC (“Atlas”) provides digital and software-based products and services. We do not normally ship physical goods. All products and services are delivered electronically, unless otherwise agreed in writing.

2. SaaS Products

SaaS subscriptions are provisioned electronically. After a successful order, access is enabled through your account, and you can begin using the product immediately. Provisioning typically occurs within minutes of payment confirmation.

3. Digital Products

Digital products — such as downloadable software, templates, configurations, datasets and documentation — are delivered electronically. After a successful order, you will receive a download link or access instructions by email and through your account. Delivery typically occurs immediately after payment confirmation.

4. AI Credits

AI credits are allocated digitally to your account after payment confirmation. Credits can be used across supported AI products according to the published pricing and usage rules. Allocated credits are visible in your account dashboard.

5. Professional Services

Professional services, including implementation, integration, advisory and managed services, are delivered according to an agreed scope of work. The schedule, milestones, deliverables and acceptance criteria are described in the relevant statement of work or services agreement.

6. Software Development

Custom software development is delivered according to the milestones and scope set out in the applicable development agreement. Deliverables are made available through agreed channels, such as repositories, environments or release packages, and are subject to the acceptance process in the agreement.

7. Delivery Confirmation

For SaaS, digital products and AI credits, delivery is generally confirmed through an email receipt and in-product access. For professional services and custom development, delivery is confirmed through milestone acceptance or another agreed process.

8. Delivery Issues

If you experience a delivery issue — for example, you did not receive access or a download link — please contact our support team promptly. We will investigate and either re-deliver the product, provide equivalent access or, where delivery is not possible within a reasonable time, process a refund in accordance with our Refund Policy.

9. No Physical Shipment

Atlas does not normally ship physical goods. If a physical item is ever included with a product (such as branded merchandise as part of a promotion), shipping terms will be described at the point of sale or in the order confirmation.

10. Changes

We may update this Delivery Policy from time to time. If we make material changes, we will provide notice through the Service or by other reasonable means.

11. Contact

If you have questions about delivery, please contact our support team at support@atlasdigitalsystems.co.